Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Yes, all transactions are processed through encrypted payment gateways. We never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) to most locations. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Additional customs fees may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number on our website or the carrier's website to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached. Please initiate returns through your account dashboard.
How do exchanges work?
For size exchanges, please return the original item and place a new order for the correct size. We'll process your refund once we receive the returned item.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for the amount to appear in your account depending on your payment method.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in inches/cm. We recommend comparing these to your body measurements for the best fit.
Are your products true to color?
We make every effort to represent colors accurately, but monitor settings may vary. If color is critical, please check multiple product images for different lighting conditions.
How should I care for my StellaVento clothing?
Care instructions are included on each garment's label. Generally, we recommend gentle washing in cold water and air drying to maintain quality and color.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if an item is out of stock. Please refresh the page or clear your browser cache. If issues persist, try using a different browser.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal details, shipping addresses, and notification preferences.