Shipping policy
Shipping Methods
StellaVento offers worldwide shipping through trusted carriers to ensure your orders arrive safely and on time. We provide the following shipping options:
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- Priority Shipping: 1-3 business days (selected regions only)
Shipping Destinations
We ship to most countries worldwide. During checkout, you can verify if we deliver to your location. Some remote areas may have restricted delivery options.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak seasons, processing may take slightly longer.
Shipping Costs
Shipping fees vary depending on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Exact shipping costs will be calculated and displayed at checkout before payment.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.
Customs & Duties
For international orders, customers are responsible for any applicable customs fees, import duties, or taxes. These charges vary by country and are not included in the product or shipping costs.
Shipping Restrictions
We currently cannot ship to PO boxes or military addresses. Some items may have additional shipping restrictions based on destination country regulations.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 14 days of delivery for assistance. We may require photos of damaged items or packaging for verification.
Shipping Policy Updates
StellaVento reserves the right to modify this shipping policy at any time. Changes will be posted on this page and will apply to orders placed after the revision date.